Empowered Patient Podcast Bringing Digital Technology and AI to Care Managers and Healthcare Providers with Jamie Colbert MD Memora Health
Dr. Jamie Colbert is the Senior Vice President of Care Delivery at Memora Health, a technology company automating manual tasks and administrative functions that take up so much time for healthcare providers. It is creating an environment that promotes interoperability with existing electronic medical record systems and other sources of patient data to improve patient care and provide guidance for patients to self-manage their complex conditions.
Jamie explains, "In terms of the support that patients are receiving, Memora is really helping to provide a lot of additional support that you just couldn't get from having to rely on manual phone calls from your provider's office because providers just don't have the time. The providers are overwhelmed, and they're trying to get through their day and just see the patients that are in front of them in the office. But with Memora, you can automate a lot of those check-ins and support such that you, as a provider team, know that your patients are still well cared for and supported. You don't have to worry about carving out the time during your day to make those phone calls and check in and see how those patients are doing."
"And only those patient questions and symptoms that are concerning would be the ones that would actually go directly to the provider and still require the provider to then message the patient themselves. What we've seen is that it's generally, anywhere from 50% to two-thirds of the patient messages and questions that are coming in today can be safely handled through Memora's AI. And that's a significant burden that's being lifted from providers. When they get home at the end of the day, they're not spending nearly as much time going through all of those messages because Memora was able to answer many of those messages for them."
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