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In this episode of This Week in Health Tech, Vik and Jimmy focus on keeping healthcare uninterrupted: 24/7 end to end monitoring of applications and integration between applications.
Vik and Jimmy start out with discussing working from home and hybrid working.
Because of digital transformation and increasing number of mobile and web applications, it is becoming a bigger challenge for healthcare organizations to stay on top of desktop, web, and mobile application issues. Relying on manual reporting of issues is going to become an even bigger problem.
Vik provides example of how issues in production environment impact patient care by discussing registration information flow from EHR to downstream applications. There are multiple points where there could be point of failure, end users may not get the right information at the right time.
Helpdesk has limited knowledge of applications and they deal with a lot of access issues. and it is not practical for helpdesk team to understand every application and its functionality.
Jimmy and Vik then discuss an example in ER, where technical application or integration issues may have a huge impact on patient outcomes.
Manual monitoring is impossible in a healthcare environment to keep track of all the integrations and application functionality. Tido's end to end monitoring technology is constantly monitoring all applications and integrations to avoid reliance on manual intervention.
Vik talks about the advantages of automated 24/7 end-to-end applications and integration monitoring and shares the experiences of using this technology at healthcare organizations.
Jimmy asks about digital transformation impact on this applications monitoring.
Vik indicates that digital transformation will have huge impact on how applications and interfaces are being monitored because organizations are adding mobile and web applications at an expedited rate. Healthcare organizations are also figuring out their digital transformation and app management strategy, which maybe a discussion point for another episode.
Continuing to rely on manual reporting of issues is a risk that is going to become bigger as more and more applications are added to the mix.
Vik thinks one of the main reason healthcare organizations are not using automated end-to-end applications and integration monitoring and keep relying on manual intervention because that is the status quo and that is how we have been doing it. Just because it has been done this way does not mean it is the right way of diagnosing and reporting issues.
Vik talks about automated notifications and how the monitoring solution plugs into heldesk software and integration w/ Microsoft Teams to keep helpdesk team informed about application and integration issues.

More Info on End to End Monitoring - https://tidoinc.com/tido-end-to-end-applications-monitoring/
Ep. 41 How to Improve

Tido Inc.
The Trusted Tech Partner for Healthcare. We use technology to deliver better outcomes.

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Vik Patel - LinkedIn
Tido Inc. - Website
Tido Inc. - LinkedIn

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