This episode features an interview with David Duenas, Life Science Practice Leader at HUB International. HUB International is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. David has served the company for nearly 20 years in Consulting and the Life Sciences Practice space.

In this episode, Sasha and David discuss how to move to a self-funded solution, crafting a better member experience, and the value of human connection.

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“I think the biggest challenge that we face is the complexity of the healthcare system. And that's everyone in that, in the delivery of that benefit. Whether it's at the carrier level, the consulting level, the providers, the hospitals, and getting all of that to integrate and speak to one another for the benefit of the employee. That, I think, is really the biggest challenge. Our industry is probably one of the few that takes all of its complexity, all of those connection points – and they are many – and we just drop this on the lap of the employee or the participant, if you will, and we just hit them on the rear end and say, ‘Good luck.’ And the fluency of most employees is they don't interact with the health plan with any commonality. They're just not there on a daily basis, so it's foreign to them. And so, we could try and increase their fluency but also the delivery, so it makes it easier for them.”– David Duenas

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Episode Timestamps:

*(00:54): David’s answer to “Why do you do what you do?” 

*(02:06): Challenges members are facing in the healthcare industry 

*(04:06): Components of a best-in-class program

*(06:17): The directive David sees from the carrier industry

*(09:46): How David talks to clients about moving to a self-funded solution 

*(16:31): How the hospital experience trickles down to employers 

*(23:45): David shares a story from the early days of his career

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Links:

Email David

Connect with David on LinkedIn

Connect with Sasha on LinkedIn

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