Episode 18: Zak Holdswoth, Co-founder and CEO of Hint Health

Join us for another great episode on the Digital Health Heavyweights podcast, today our host Norm Volsky interviews Zak Holdsworth, co-founder and CEO of Hint Health. Learn all about how Hint Health is transforming the DPC model! Tune in to discuss Zak's journey from engineering to healthcare, the challenges of startup investment, and the importance of perseverance in founders. Zak shares insights from his experience at WellnessFX, emphasizing the need for customer retention and understanding the healthcare system's fundamental issues. He explains the vision behind Hint Health, focusing on transforming primary care through the direct primary care movement and the importance of building trust with clients. “Building a deep trust.”  In this conversation, Zak Holdsworth discusses the unique challenges and solutions in the Direct Primary Care (DPC) model, emphasizing the importance of automation in billing and member management. He shares insights on team building, company culture, and the significance of transparency in fostering trust within the community. “Culture is built through action!”  Zak also highlights Hint's milestones, its differentiation in the DPC market, and the future vision for integrating care. The discussion concludes with personal reflections on maintaining a healthy lifestyle amidst the demands of running a company.

takeaways

💪 Zak Holdsworth emphasizes the importance of perseverance in founders.
 💡 A unique insight or passion can set a founder apart.
 🔁 Customer retention is crucial for business success.
 🏥 Understanding the healthcare system's flaws is essential for innovation.
 🔄 Transformative change in healthcare requires a new approach.
 ❤️‍🩹 Direct primary care can lead to better health outcomes.
 🧠 Team building should prioritize shared purpose and capability.
 🤚 Culture is shaped by actions and transparency.
 ⏳ Trust within the community is built over time.
 🛠️ Hint differentiates itself by focusing solely on DPC.
 💻 Investing in technology and community support is crucial.
 🔗 The future involves integrating downstream care effectively.
 🏃 Maintaining a healthy lifestyle is a personal challenge.
 🍨 Creating low sugar ice cream requires careful balance.

Chapters

00:00 Introduction to Hint Health and Zach Holdsworth

03:10 Zak's Journey into Healthcare and Technology

06:02 Investing in Startups: What to Look For in Founders

09:05 Lessons from WellnessFX: Customer Retention and Growth

11:59 Understanding the Healthcare System's Fundamental Issues

15:01 Founding Hint Health: Vision and Mission

18:03 Transforming Primary Care: The Direct Primary Care Movement

20:59 Early Days of Hint: Challenges and First Clients

23:47 Building Trust and Relationships with Clients

29:40 Building Custom Solutions for DPC Models

31:23 Philosophy of Team Building and Culture

38:13 Automating Member Enrollment and Billing Solutions

44:56 Major Milestones and Community Trust

47:07 Differentiating Hint in the DPC Market

49:17 Future Vision for Hint and DPC Movement

53:37 Maintaining Balance and Healthy Living

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