The Audio Long Read Best of 2025: The human stain remover: what Britain’s greatest extreme cleaner learned from 25 years on the job
Dec 26, 2025
Explore the wild world of extreme cleaning with Ben Giles, who has tackled everything from murder scenes to whale dismemberment. Discover the unique tactics he employs to combat tough stains and the emotional toll his job takes. Delve into the origins of his cleaning empire and the specialized training he offers. Hear amusing anecdotes about bizarre jobs and the personal meanings behind stains. Giles even shares practical tips for tackling blood and other stubborn messes, blending humor with deep reflections on human frailty.
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Theatre Emergency Cleared Fast
- Ben Giles was called to clean faeces and blood smeared at the Dominion Theatre before an evening show and his team cleared it within an hour.
- The rapid response prevented disruption and let the performance go ahead.
From Window Cleaner To Industry Founder
- Giles built Ultima from window-cleaning origins into a firm with about 600 freelance cleaners and sold to Atlas, gaining wealth and a consultancy role.
- He now trains cleaners and consults while partly retired on a farm with other ventures.
Soften, Don’t Sand Dried Phlegm
- Avoid sanding dried phlegm because it risks making material airborne and spreading contamination.
- Giles recommends fogging with Biotrol 4-in to soften the deposit, then gently wipe it away.