The Look & Sound of Leadership Tough Conversations
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May 6, 2021 A leader learns a four-step tool for tough conversations: start with a full-stop, express intention, be clear, attend to the relationship. The podcast discusses the continuum of assertiveness and quietness, expressing gratitude, and the power of listening to learn.
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Martin's Self-Realization Story
- Martin recognized he made others feel stupid and used his intelligence like a weapon when upset.
- He described stomping his foot and raising his voice in anger during a conflict with Maribel.
Step 1: Act, Don't React
- Take a time out to calm down before addressing a tough issue; act intentionally, don't react emotionally.
- Use the time out to reflect on why the conversation matters and how the other person might perceive it.
Step 2: Express Intention Clearly
- Express your intention clearly when starting the conversation to reduce misinterpretations.
- Voice concerns openly, acknowledging how your words might affect the other person.