The Customer Success Pro Podcast From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general management. They discuss the importance of customer advocacy in driving new sales, strategies for upselling and expansion, and the evolving role of customer success in the go-to-market strategy. The conversation highlights key learnings and the future of customer success as a driver of sustainable growth.
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Chapters
00:00 Introduction
01:56 Meet Ejieme Eromosele
03:22 Transitioning to a General Manager Role
08:08 The Importance of Customer Advocacy in Sales
14:44 Shaping Post-Acquisition Strategies for New Sales
22:53 Building a Customer Growth Function
28:02 Strategies for Upselling and Expansion
37:02 Key Learnings and Future of Customer Success
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Website: thecustomersuccesspro.com
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Connect with Ejieme:
Linkedin: https://www.linkedin.com/in/ejieme/
Ejieme Eromosele is an award-winning Customer Experience and Success Executive with over 15 years of experience in building high-impact customer programs. As the General Manager for EMEA at Quiq, Ejieme leads the company’s expansion across Europe, overseeing all aspects of business growth - including marketing, customer success, new business sales and partnerships.
Ejieme’s expertise spans customer-led growth, with a focus on transforming customer success functions into powerful drivers of business value. She is also the founder of Success in Black, a pioneering platform that promotes diversity, equity, and inclusion in customer success.
Prior to Quiq, she was Managing Director of Customer Experience at The New York Times and led The Times’ efforts to drive retention, loyalty and brand advocacy of its growing subscriber base.
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