Weaponizing Voice Technology and Improving Employee Experience with Dialpad founder and CEO Craig Walker

Aug 26, 2019

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We are living in a rapidly changing world, one in which technology is creeping into every area of our lives. When it comes to business, that’s mostly a good thing, especially when we’re talking about voice technology. For instance, imagine you’re a sales rep making a call to a potential client. You’re probably worried about how to pitch, what to say and making sure the notes you’re taking about the call are accurate and helpful after the fact. Now imagine that you didn’t have to do any of that. Instead, you could have a call powered by A.I. that’s able to prep you before the call, give you real-time coaching during the call, and provide a transcript and insights that are automatically logged into your system after the call.

That’s the reality Craig Walker is creating at Dialpad. Craig is the founder and CEO of Dialpad, and he joins IT Visionaries to dive deep into how they are weaponizing voice to create a revolution in the business world.

Key Takeaways:

How Craig went from lawyer to tech founder.
The ways Dialpad is changing how business is done over the phone.
Reasons to sell B2B
What is the future of voice technology?

Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.

Read: AI Meets CRM: An MIT Tech Review Whitepaper

This podcast is sponsored by Salesforce. Did you know Salesforce isn't just for Sales? Using Salesforce as an Employee Experience Platform helps make every employee across your organization more productive thanks to a common, mobile-first platform for getting work done faster. Find out more at salesforce.com/EmployeeExperience

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This episode was produced by the team at Mission.org and brought to you by Brightspot.