Twilio Launches New CustomerAI Features, Can Predict if You Will Churn

Twilio's latest move to bolster its CustomerAI suite by integrating generative and predictive AI technologies, revolutionizing customer engagement and enabling businesses to create personalized experiences. The podcast discusses Twilio's new AI capabilities and partnerships, including voice intelligence, predictive features, generative journeys, and linked profiles through their partnership with OpenAI and Databricks. It also highlights the benefits of the Twilio-Databricks partnership, such as streamlined data management and AI-driven customer engagement.