Notes on Resilience 84: Crisis Leadership—Balancing Empathy and Effective Crisis Management, with Ken Jenkins
How can leaders effectively manage crisis situations while maintaining empathy?
In this next episode in our Crisis Leadership series, crisis response strategist Ken Jenkins shares his insights on crisis leadership. Discover the critical importance of understanding company priorities, fostering transparent communication, and recognizing the humanity of both the crisis responders and those affected. We talk about how adaptability in crisis situations can make the difference between chaos and control
We also discuss the emotional toll on responders, strategies to balance swift decision-making with a visionary outlook, and why having a flexible plan is crucial. We explore key qualities for crisis management, such as having a servant's heart and the ability to humanize command and control.
Ken is a coach, author, and crisis response strategist who has responded to seventeen mass casualty events, including the 9/11 terrorist attacks. He has incorporated the lessons learned responding to those events into his coaching practice and daily life. You can learn more about Ken on his website Ken Jenkins LLC.
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Producer / Editor: Neel Panji
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