UX Leadership By Design Philosophy Meets Product: Pragmatism, Internal Politics, and Product Ops
In this episode of UX Leadership by Design, Mark Baldino sits down with Mike Nowak, Principal Product Manager at Deloitte Digital, to explore the philosophy and pragmatism behind product management. Mike shares his unconventional journey from theology and philosophy to product leadership, emphasizing the importance of humility, adaptability, and cross-functional collaboration in the product space. The conversation dives into the interplay between UX, engineering, and product management, the challenge of defining “what to build and why”, and how organizations can create a culture where mistakes lead to learning, not failure. The discussion also covers why product decisions are often political, the evolving role of product ops, and how businesses can better align incentives to build truly user-centered products.
Key Takeaways
- Product as the Interstitial Role - Product management isn’t just about writing requirements—it’s about bridging the gaps between UX, engineering, and business stakeholders, ensuring alignment on desirability, feasibility, and viability.
- Pragmatism in Product Development - The best teams focus on what works in the real world, not just what sounds good in theory. Product teams must fail fast, test ideas quickly, and iterate based on real user feedback.
- Why Product Decisions Are Political - Prioritization isn’t just about logic—it’s about navigating internal politics, aligning incentives, and helping stakeholders understand why some initiatives move forward while others don’t.
- The Rise of Product Operations - Many organizations struggle with operationalizing best practices. Product Ops can bring structure to decision-making, create data-driven prioritization frameworks, and help teams scale effective processes.
- Psychological Safety Drives Innovation - The most effective teams aren’t afraid to say, “We don’t know yet.” Creating an environment where mistakes are learning opportunities is critical for long-term product success.
Resources & Links
- Connect with Mike Nowak on LinkedIn
- Book: Getting Naked by Patrick
- Book: Product Operations: How successful companies build better products at scale