Jennifer Krapp is the head of restaurant operations at The Indigo Road Hospitality Group. You can hear her career journey here and thoughts on mentorship here if you missed them. In this episode, she shares her insights on what makes great hospitality and why it's so important.

Listeners will learn:

What doesn't make great hospitality (00:48)
Why hospitality is attention (01:10)
Why hospitality is so important (02:06)

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

#206 - Mayor Ken Sim (ABC Vancouver)