This episode features Knowledge guru Aprill Allen, discussing real life experiences of how we can get real value from knowledge management KCS, and how we are al knowledge workers. There are some brilliant nuggets of wisdom from Aprill in this session – We are all knowledge workers. KCS is important. If it’s ITSM, it’s not strategic enough,  Communities of Practice, Knowledge Workers are Knowledge Creators. Also we learn about Aprill’s Top Drink Tip: Spicy Bloody Mary.