The shift was the moment we stopped pointing fingers and started taking the blame for things going wrong within our business.

Instead of texting the employees the night before about their shift we scheduled them out a week in advance. Even if we weren't sure exactly what they'd be doing. We overemphasized their schedules and set up automated emails and texts to constantly remind them as the day approached.

Instead of training them by walking around the warehouse pointing at things we spent time recording training videos with perfect voice overs. We quizzed them at the end of the training videos with real on-the-job problems.