The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004
If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained.
In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE & DEAR), among other things!
Enjoy!
Jeff's LinkedIn: https://www.linkedin.com/in/jeffbeaumont/
Jeff's Blog: https://jeffreybeaumont.com
Resources Mentioned in this Episode:
- Gainsight Pulse Recorded Sessions
- GitLab Handbook - the framework GitLab uses to measure customer health
- Podcasts
- Books
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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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