All Ears English Podcast AEE 2550: 5 Steps to De-escalate in English
18 snips
Jan 19, 2026 Discover effective strategies for managing tense conversations in English. Learn why acknowledging feelings can reduce defensiveness. Explore how inviting dialogue fosters understanding. Softening statements are key to finding common ground. Taking a break can prevent escalation in heated moments. Engage in a role-play about a car accident to see these techniques in action. The hosts also emphasize the importance of safety and emotional control in high-stakes situations. Tune in for practical tips that can transform your communication!
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Airport De-Escalation Story
- Aubrey recalled an airport incident where someone was furious about window damage and security intervened.
- She used de-escalation phrases and noted such situations are rare but can escalate quickly.
Referee's Real-Life Challenge
- Makoto, a basketball referee, asked about calming riled-up players after foul calls.
- Aubrey explained refs often must say "that's the way it is" and walk away to avoid escalation.
Acknowledge Feelings First
- Acknowledge the other person's feelings with phrases like "I understand that you're upset."
- Validating emotions often calms defensiveness and opens space for conversation.