My Unsung Hero Gillian Kline's Story
5 snips
Dec 2, 2025 In this heartfelt discussion, Jillian Klein, a breast cancer survivor celebrating ten years cancer-free, shares her journey of resilience and gratitude. After her diagnosis, she faced a critical insurance decision and reached out to HR representative Alex Mackey for help. Alex not only guided her through the process but became a beacon of support, attending appointments and offering care packages. Jillian reflects on learning the true meaning of kindness through Alex's unwavering support, inspiring listeners to recognize their own unsung heroes.
AI Snips
Chapters
Transcript
Episode notes
HR Became Immediate Lifeline
- Jillian Klein learned she had one day to pick insurance after a breast cancer diagnosis and called HR in panic.
- Alex Mackey stepped in, enrolled her in the right plan, and coordinated care and billing support throughout treatment.
Hands-On Billing And Advocacy
- Alex reviewed every bill, found miscoding, overbillings, and double charges, and taught Jillian not to pay the first bill.
- She also arranged a health advocate and personally sat in on calls to protect Jillian from billing errors.
Emotional Support With Perfect Timing
- Alex provided emotional support: shaving-head presence, chemo-day texts, and a care package before treatment.
- Her timing and words felt exactly right and gave Jillian steady comfort through crisis moments.