114) #ExponentialInsights: Delivering a More Human Experience Through Automation

Digital transformation doesn’t succeed or fail based on the technology…

Its success is dependent on the people.

It’s our individual humanity — our own transformation — that matters.

Which is why today’s guest, Jeff Ward, Enterprise Executive at Decisions, says we shouldn’t fear automation — we should embrace it. Because when we automate the routine, we free ourselves up to deliver the exceptional.

In this episode, we discuss:

- How to use automation to deliver a more human experience

- Why automation is not going to take your job

- How automation factors into the employee experience

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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