CX Today's Susie Harrison hosts Jon Burg, VP Strategy at TechSee, for a discussion on the rise of agentic AI.
In this session, we cover:
- What agentic AI is
- How it makes decisions
- How issues of safety, robustness and unintended consequences can be mitigated
- The interplay between agentic AI and human agents in CX
- The future for this technology in replicating human cognition
