Dondi Black, Chief Product Officer of Issuer Solutions at TSYS, to explore the transformative journey of innovation, cultural shifts, and emerging technologies in the payments industry. Dondi shares her insights from three decades in the field, discussing how her organization leverages synergies, empowers teams, and implements measurable strategies to drive innovation and transformation. The conversation dives into the practical applications of generative AI, privacy-enhancing technologies, and a North Star approach to cultural transformation. Tracy and Dondi also touch on the importance of self-advocacy, honest feedback, and creating inclusive environments to foster innovation at every level.

Chapters

00:00:04 Welcome & Introductions

00:00:34 Reflections on Transformation & Innovation

00:01:28 Synergies & Organizational Transformation

00:02:19 Measuring Success in Cultural Transformation

00:05:07 Empowering Individuals & Leadership Growth

00:08:07 Emerging Innovations: Generative AI in Fraud & Risk

00:10:15 Security Investments & AI's Industry Impact

00:12:28 The Future of Privacy-Enhancing Technologies

00:15:30 Sustaining Momentum in Transformation

00:18:28 The Industry’s Pragmatic Shift

00:20:39 Inclusive Innovation & Cultural Change

00:23:12 Advocating for Yourself & Your Ideas

00:25:27 Leaders as Coaches: The Power of Feedback

00:28:56 Sponsor Spotlight: This Dot

00:29:53 Where to Connect with Dondi

00:30:39 Closing Remarks

Follow Dondi Black on Social Media

Linkedin: https://www.linkedin.com/in/dondi-black/

Generative AI in the Global Payments Industry: Insights from Dondi Black, CPO of TSYS