255 - Interview: Masterclass on Impeccable Service and Follow Up

Meet Rebecca Higgs, a top-producing real estate agent based in Toronto, ON, Canada. Rebecca is one of the most inspiring, hard-working, and dedicated real estate agents in the business. She’s built a wildly successful career helping 74 families in the last year as a solo agent.

In this episode, you’ll learn how Rebecca built her business as a new agent and how she’s generating business now. Rebecca also shares her follow-up practice, relationship-building process, and touchpoints.

Rebecca has a world-class level of service, and she walks you through how she helps buyers and sellers. You’ll learn how she overcame the challenges of being a real estate agent, such as rejection and burnout.

To connect with Rebecca:

Instragram: https://www.instagram.com/higgs_realestate/

Facebook business page: https://www.facebook.com/RebeccaHiggsRealEstate

0:00 Intro

1:18 How Rebecca started in real estate

3:29 Rebecca’s first few years

4:31 How Rebecca generates business now?

5:29 Rebecca’s follow-up practices

6:13 What Rebecca says when she follows up?

7:04 How Rebecca builds such strong relationships?

8:11 Rebecca’s touchpoints and pop-bys?

10:29 Rebecca’s world-class process

12:21 How Rebecca manages her schedule

12:53 Rebecca’s consult when she is meeting a client

13:32 How Rebecca discusses improvements and pricing

14:20 Handling expectations when the market is slowing

14:53 Buyer process differentiators - references, finding the listing before they do

18:11 Post-closing follow-up process

20:48 Two challenges Rebecca had in growing her career: rejection and burnout

23:54 Mistakes agents are making

24:19 Story: Rebecca’s amazing service

26:43 Timing, presentation, and strategy

27:46 How can new agents generate business?

28:58 What should agents stop doing?

Sign up for the weekly Rev Real Estate School Newsletter: https://rev-real-estate-school.ck.page/5b0889360c

Rev Real Estate School is here to teach real estate agents how to become successful in their careers and 2x your production while working 5 days per week by working your SOI. The real estate agent tips and tricks will benefit beginner agents and growing REALTORs® with marketing ideas, database marketing, social media, scripts, dialogues, habits, mindset, networking, skills, and negotiation.