Curiosity, Trust, and Building AI at Scale — Sudhish Mohan, Group CIO & CTO at TransUnion

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In this episode of Data & AI Mastery, host Dr. Raoul-Gabriel Urma is joined by Sudhish Mohan, Group CIO & CTO UK and Europe at TransUnion, to explore what it really takes to lead data and AI transformation in a highly regulated, high-impact industry.

Sudhish shares his perspective on leading technology and analytics across the credit ecosystem, where decisions affect banks, businesses, and millions of consumers, and why curiosity, judgment, and long-term thinking matter more than ever as AI adoption accelerates.

From developer productivity and fraud detection to data governance and cybersecurity, this conversation cuts through the hype to reveal what AI transformation looks like in practice, not in theory.

Listeners will learn why curiosity is the most important leadership trait in the age of AI, how TransUnion is approaching AI adoption as a slow, deliberate evolution, not a silver bullet, the difference between more data and better data, and what truly makes a strong data environment

Whether you’re a CIO, data leader, or executive navigating AI investment decisions, this episode offers grounded, experience-led insights into building resilient, responsible data and AI capabilities at scale.

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Chapter Markers:

(01:40) — Sudhish Mohan’s role at TransUnion and its real-world impact

(06:45) — Why most AI initiatives fail to deliver expected value

(10:00) — AI across three buckets: risk, operations, and customer value

(12:30) — Using GenAI to improve service desk and operational workflows

(17:00) — What makes a great data environment

(21:30) — Why curiosity matters more than qualifications

(26:30) — Quick-fire round: favourite subject and learning habits

(28:00) — Raoul’s reflections: cybersecurity, talent, and hybrid cloud

Useful Links:

Connect with Sudhish on LinkedIn

Follow Raoul for more AI insights on LinkedIn

Explore Cambridge Spark’s AI upskilling programmes at cambridgespark.com