In this episode, you'll hear Lindsay's path from graphic designer to support engineer and how she now manages a team of support engineers. We discuss what this transition has looked like for her as well as the training and learnings she undertook along the way.

In the second half of the episode, we dig into more specific tactics that her and her team have encountered like supporting customers through API version migrations, authentication issues and squashing bugs with their product engineering team.

Resources

Lindsay Barrett on LinkedIn
LeadDev
Support Driven Slack, Podcast, Blog, Job Board, Events
Growth Space
Engineering Management for the Rest of Us by Sarah Drasner
William Vincent's Django Books

Questions or feedback for the show? You can DM us on Twitter at https://twitter.com/buildandlearn_

IC to Lead: Building Confidence In Your Skills with Lindsay Barrett