Your Customers Are Wondering - Where's My Hug? - Episode 32

Have you ever gone to a merchant and left, feeling underwhelmed? Yeah, I bet you have. Most likely today or within the last 24 hours you have had that experience. I just wanted to have a quick episode as a reminder that you, fellow Dealership fiXit, are empowered to be sure you are the Hugger! I like to imagine that each interaction with a fellow human being is an opportunity to embrace them (figuratively) and solve a problem they have arrived at your doorstep about. Are you front line in parts department, service department, sales, management or a dealership owner? Guess what? It's on all of you to be sure you are giving out hugs today. And tomorrow. And every time you unlock the doors, turn on the lights and invite the public into your building. I haven't ever and won't ever say it's easy to do this. But, if it was easy it wouldn't be so special. We all go around and interact with other businesses daily and see the gamut of examples in customer experience (good and bad). Please take this as your reminder that you need to think on, watch/listen and act on making your business the example in your corner of the world, in exceptional customer experience. Hug your customers! (figuratively - unless you have real hug waivers signed!)

Thanks for listening and thanks for making right now, today the time you level up in this area.

The Dealership fiXit podcast exists to help dealers tap into high performance ideas!

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