Practiceology "7 Questions in 7 Minutes" Podcast How to Increase Profits and Patient Outcomes Using CallHero with Rick Lau
🚀 Exciting News from the Latest Practiceology™ Podcast Episode!
In our recent episode of the Practiceology™ seven questions in seven minutes podcast, we had the pleasure of chatting with Rick Lau, a seasoned expert in transforming allied health businesses.
In this session we delved into the secrets of optimizing front desk operations to boost appointments and enhance patient experiences. 🎧
Here's a quick peek at the key takeaways from the conversation:
Address Front Desk Challenges: Rick emphasized the importance of overcoming common front desk issues, such as missed calls and appointment bookings. By focusing on improving these areas, practices can see significant growth in client appointments and satisfaction.
Incentivize Performance: Implementing a bonus structure for front desk staff linked to key performance metrics can align their efforts with the clinic's goals. This approach encourages staff to excel in converting leads and enhancing communication.
Conduct Mystery Calls: Regularly auditing your clinic's phone interactions provides invaluable insights into the effectiveness of front desk operations. Rick's team offers a mystery caller audit to help identify areas for improvement and boost conversion rates.
For a deeper dive into these strategies, check out the full episode and access valuable resources like the front desk operational checklist at mycallhero.com.
Let’s optimize our practices together! 🌟
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