AI's Remarkable Role in Transforming Customer Service: An Insightful Dialogue with Sarah Al-Hussaini | S3 E29 (At Web Summit)

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What if you had a sneak peek into the future of customer service? Brace yourself for an eye-opening conversation with Sarah Al Hussaini, the co-founder and COO of Ultimate, as she illuminates the remarkable role of AI in transforming the customer service sector. Sarah takes us on a deep dive into how AI not only makes customer service more efficient and personalized, but also increasingly data-driven. With illustrative examples from companies like Get Your Guide and Clue, we'll traverse the landscape of AI's potential to revolutionize customer service experiences, offering instant and scalable support in every language and channel.

The game of customer service is being rewritten by AI technology. It's not only shaking up jobs and markets but also empowering customer service agents to take on more sophisticated roles. We'll explore this seismic shift, featuring technologies like ChatGPT and LLMs, and how they create opportunities for startups and smaller businesses to compete with larger players in the market. We wrap up our discussions with insights into the journey of growth companies in the AI market, emphasizing the need for speed, long-term planning, and learning from customer feedback. Whether you're a startup looking for your footing in the AI industry or curious about the future of AI in customer service, this episode promises a fascinating journey into the realm of possibilities.

This episode was recorded at Web Summit in Media Village on November 16, 2023. Read the blog article and show notes here: https://www.cmo-stories.com/1903080/14135969-ai-s-remarkable-role-in-transforming-customer-service-an-insightful-dialogue-with-sarah-al-hussaini-s3-e29-at-web-summit