Defining the customer-first mindset

Dan Houghton, CEO and co-founder of Buildertrend, shares insights from his 17-year journey in the construction software industry. He discusses the recent rebranding and emphasizes a customer-first mindset that drives product innovation. The conversation covers the evolution of project management tools into growth platforms, the impact of industry trends like home remodeling, and leadership philosophies that prioritize customer engagement. Houghton’s reflections highlight the importance of adapting to market challenges while focusing on quality and community.