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The CX Cast

340: CX Predictions 2024: Financial Services

Jan 30, 2024
Predictions for the financial services industry in 2024 including customer demands for higher interest rates, challenges and opportunities with open banking, the need for investment firms to improve mobile investing apps, and the ever-evolving banking industry
22:59

Podcast summary created with Snipd AI

Quick takeaways

  • Customers will shift deposits to challengers and FinTech companies offering higher interest rates.
  • Traditional financial firms should focus on underserved audiences and create inclusive products for personalized experiences.

Deep dives

Shift in Deposits and Customer's Primary Banks

The podcast predicts that there will be a shift in deposits as customers seek higher interest rates on savings. Incumbent banks globally are not passing on higher interest rates to customers, creating an opportunity for challengers and FinTech companies to attract customers with better rates. For example, Apple Card offers a high yield savings account that has already attracted over $10 billion in deposits since its launch. This shift in deposits will empower customers to vote with their feet and move away from their primary banks in search of better rates.

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