The CX Cast 340: CX Predictions 2024: Financial Services
Jan 30, 2024
Predictions for the financial services industry in 2024 including customer demands for higher interest rates, challenges and opportunities with open banking, the need for investment firms to improve mobile investing apps, and the ever-evolving banking industry
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Banks Investing in Better Customer Experiences
02:13 • 7min
Open Banking: Empowering Customers and Building Personalized Services
09:38 • 9min
Mobile Investing Apps: Lack of Functionality for Buying Fixed Income Securities
18:17 • 2min
Navigating the Complicated World of Banking
20:06 • 2min