72: Performance Acceleration series - Accountability, purpose and quality dialogue
Jun 2, 2021
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Explore how BT embeds accountability and purpose into their culture, especially during challenging times like the COVID pandemic. Learn about fostering trust through quality dialogue and embracing a growth mindset for organizational transformation.
Having a strong purpose enhances accountability in company culture.
Trust and open dialogue are crucial for promoting accountability within teams.
Deep dives
The Link Between Clarity of Purpose and Execution
A strong link is highlighted between clarity of purpose and successful execution in organizations. The podcast reveals the importance of having a shared vision and psychological safety to enhance trust among team members, ultimately leading to successful delivery of goals and objectives.
Improving Culture Through Accountability at BT
At BT, the focus on accountability is emphasized as a critical element in reshaping the company's culture. Discussions with leadership revolve around defining the culture and addressing barriers to change, with accountability being identified as a key anchor. The need to enhance speed and decisiveness in execution is emphasized through fostering a culture of accountability.
Practical Strategies for Accountability
Tangible strategies are discussed to enhance accountability within organizations. Concepts like 'above and below the line' are introduced to encourage taking responsibility and avoiding blame or justification. The importance of fostering a culture where individuals can openly commit to delivering on promises and having honest conversations is emphasized.
The Role of Trust and Quality Dialogue in Accountability
Trust and open dialogue are highlighted as vital components in promoting accountability within teams. The podcast explores how building trust through regular communication and co-creation leads to more successful outcomes. Emphasis is placed on having honest conversations upfront to ensure alignment and effective collaboration in achieving goals.
Steve Cunningham, Director of Talent at BT shares with us the work done at BT to embed more accountability into their culture, and how this has been helped by a strong purpose.