AI affects every aspect of our lives, from romantic and personal relationships to finances, personal care, and employment.

But AI and automation also provide incredible opportunities to take your CX efforts to the next level and lead a wave of new technology.

Orly Lobel, author of The Equality Machine, says AI and automation can play a pivotal role in increasing equality and changing how people interact and manage all parts of their lives. 

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Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. For regular updates on customer experience, sign up for her weekly newsletter here.