Raising Health CVS Health: Building Healthcare’s Consumer Platform
18 snips
Nov 10, 2025 Josh Weiner, Senior VP of Consumer Engagement and Analytics at CVS Health, returns to discuss the expectations consumers have around healthcare. He reveals that half of Americans struggle to afford emergencies due to market inefficiencies. Josh explores CVS's approach as a consumer platform focusing on data control, clearer experiences, and caregiving simplicity. He also addresses the rise of cash-pay options and envisions a future with health passports for transparency, aiming to empower consumers in managing their healthcare.
AI Snips
Chapters
Transcript
Episode notes
Consumers Expect Health, Not Management
- Consumers don't actively manage their health; they simply expect to be healthy.
- The healthcare industry must design experiences for expectation, not constant engagement.
Healthcare Breaks Standard Market Rules
- The healthcare market is structurally dysfunctional and resists normal economic rules.
- Innovation must account for principal-agent problems, heavy regulation, and trust requirements.
Separate Motion From Real Progress
- Define what 'moving fast' means and measure progress quantitatively before launching pilots.
- Assess and quantify risks up front and agree thresholds to iterate safely.