Restaurant Unstoppable with Eric Cacciatore 468: Trusting your team with Michael Lennox
In this episode with Michael Lennox, we discuss:
- How Lennox became a successful restaurant owner with ZERO restaurant experience.
- How the opening of the Atlanta Belt Line has been creating new opportunity for local restauranteurs.
- How Lennox is using skills he picked up from his law and real estate experience as a restaurateur.
- Key things to consider when negotiating a lease.
- How to get an SBA loan with no prior industry experience.
- Surrounding yourself with a team of people who are strong where you're weak.
- Centralizing the communication between the FOH and BOH through the GM.
- Keeping your cool under pressure so your negative energy doesn't affect your team.
- Surrounding yourself with managers who have strong networks.
- Giving your managers opportunity to grow.
- Freeing yourself from the day to day with delegation so you can redirect your focus to working on the business.
- "Shaking the ghost" out of pre-existing restaurant spaces before moving a new restaurant in.
Michael Lennox is a 33 year old Atlanta native. Upon returning to his hometown and prior to his career as a restaurateur, Lennox practiced law. Lennox took his first swing at the restaurant industry in 2014 with Ladybird Grove & Mess Hall. Following Ladybird's success, Lennox opened sister restaurants Muchacho and Golden Eagle in the fall of 2017 to much acclaim.
Show notes… Favorite Success Quote or Mantra."Genius is 1% inspiration 99 perspiration."
Today's SponsorSourcery allows you to streamline and digitize your entire Accounts Payable operation. Digital invoicing, backed with human verification, will save you countless hours of work and increase AP accuracy. Say goodbye to your file cabinets and enter the digital world.
Kabbage. Apply for up to 250,000 of funding through Kabbage, and you'll get a $50 e-gift card when you quality. Get started!
Knowledge bombs- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Trusting your team. Early and often. Ask questions later.
- What is your biggest weakness?
- Being his own biggest critic.
- What's one question you ask or thing you look for during an interview?
- Ask, "What do you like to cook during your free time?"
- What's a current challenge? How are you dealing with it?
- Building up the management company.
- Share one code of conduct or behavior you teach your team.
- Even if you Don't know that right solution or answer, just try as hard as you can.
- What is one uncommon standard of service you teach your staff?
- Put yourself in the guest shoes.
- What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM
- A Lapsed Anarchist's Approach to:
- Share an online resource or tool.
- What's one piece of technology you've adopted in your restaurant and how has it influence operations?
- Fintech
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Try the hardest in everything you do.
- Never tell a line.
- Always give your friends and family the shirt off your back.
Thanks for Listening!
Thanks so much for joining us today! Have some feedback you'd like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don't forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Michael Lennox for joining me for another awesome episode. Until next time!
Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!