eBay for Business - Ep 297 - Sourcing Inventory from Government Agencies
Jun 11, 2024
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Guest Richard Cash shares insights on sourcing and selling government agency surplus merchandise on eBay. Topics include Best Offer with Time Away, return shipping requests, benefits of sourcing from public agencies, consignment sales, and personalizing customer interactions.
Surplus equipment from government agencies can be a profitable source of inventory for eBay sellers.
Personalized customer notes can significantly enhance customer experience and foster loyalty in online selling.
Deep dives
Uncommon sourcing topic: Surplus equipment from local government agencies
Author and seller Richard Cash discusses how surplus equipment from local government agencies can be a viable source of consigned inventory for selling on eBay. Cash explains that public agencies constantly generate surplus items and need sellers to manage the sales process. He highlights the challenge of getting started but emphasizes the potential for long-term relationships with various public agencies, including school districts, sanitation districts, fire districts, and city governments.
Seller's interaction with a unique return situation
Seller Elijah shares a peculiar return scenario where a buyer wanted to return 12 separate magazine listings purchased with a discount coupon. Despite concerns about multiple return shipping costs, the buyer packaged and returned all magazines together. The eBay representative clarifies that buyers should ship items back in the same packaging and service used for the initial shipment, ensuring fair return processes for sellers like Elijah.
Personalized customer notes for enhanced buyer experience
Tip of the Week, shared by eBay seller Trader Don, highlights the impact of personalized customer notes on enhancing the buying experience. Trader Don's handwritten notes, customized with customer names and a heartfelt message, have significantly boosted positive responses and customer appreciation. The tip underscores the power of personal touches in fostering customer loyalty and satisfaction, even amidst branding challenges.
This week, eBay seller Richard Cash joins us this week to talk about his business sourcing and selling government agency surplus merchandise on eBay. Griff and Kayomi answer questions on how Best Offer works with Time Away and an unusual buyer request for shipping items back in a return.