Keys To The Shop : Equipping Coffee Shop Leaders 176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab
We will always have our emotions with us at work. In the fast-paced customer facing work of coffee retail we can cycle through a whole host of emotions in just one shift and not all of them are helpful to the situations we find ourselves in. One way we have tried to deal with it is by denying our emotions and detaching. Today's guest is going to challenge us to become emotion scientists and embrace the emotions we have at work to harness them for both great business outcomes and our over-all health as we engage in daily emotional labor.
I am so pleased to welcome to the show, Andrea Hoban! Andrea is Co-Founder and head of learning at Oji Life Lab, and has more than twenty years of experience in leading large teams and building business. She is a certified executive coach and leadership development practitioner who has helped hundreds of professionals learn to harness their emotions to achieve their goals. At Oji, she is reimagining the way we learn skills like emotional intelligence to directly impact the quality of our lives.
I believe this episode is one of the most important ones you can listen to. Emotional intelligence has such a profound impact on not only our careers and personal lives, but on those we lead and the people we serve. If we want strong people, teams, and businesses then harnessing our emotions at work is the first step in that direction.
In this episode you will learn about:
- The correlation between emotions and achieving business outcomes
- How the leaders emotions impact the company
- How to use negative me potions for good
- Mood regulation
- Increasing self-awareness
- Noticing blindspots and biases
- Healthy approaches to emotional labor and much more!
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Related Episodes:
Deep Listening w/ Oscar Trimboli
Dealing with Stress in the Cafe w/ Joe Sanok
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