Why We Fail : A Conversation with Victor Lombardi

Aug 7, 2018

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Learning from Failure: On this week’s episode Paul Ford and Will Denton sit down with Victor Lombardi to talk about how great experience design often fails. We talk about taking a humanist approach to UX design within a corporate role, look at design that has failed, and find ways to detect early signs of failure. We also make fun of Google Plus.

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Victor — 4:47: “When your product is money, it’s hard not to get greedy.”

Victor — 6:58: “That blew me away: that there are people doing this work. They can be technical but their job is really to interface with humans.”

Victor — 18:10: “If you’re not really in touch with the customer [that’s an early sign of failure]”

Paul — 19:34: “That’s your whole world view, and then [apple comes in] and is like, ‘actually you’ve been thinking incorrectly’”.

Will— 20:36: “Can we add a little addendum [to the book], ‘lots of money and sheer bravado will get you through’ [your failures].”

Victor— 20:39: “They have such a great history of questioning our expectations and getting away with it, that it’s become a pretty good strategy for them to keep cannibilizing themselves, messing with our expectations of what we should be doing with our software and getting away with it 90% of the time.”

Paul — 20:57: “You’re a humanist at heart … and that’s not a corporate mindset. The corporate mindset is that we have to basically be flawless.”

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Track Changes is the weekly technology and culture podcast from Postlight, hosted by Paul Ford and Rich Ziade. Production, show notes and transcripts by EDITAUDIO. Podcast logo and design by Will Denton of Postlight.

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