Joining us on the podcast is Dave Yusuf, Senior Vice President of Customer Success at Q2. With a successful background in CS and PS, along with many other roles in the services industry, Dave is well versed on the idea of a “customer for life”. Dave talks through the journey to success and the role implementation, support, customer success, and product teams play in this process; including:
● Creating a successful cross-team strategy
● Determining KPI’s that dictate success
● The importance of aligning client success with your company values
● Measuring your clients success using a balanced scorecard
● Potential roadblocks to look out for along the way
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The Professional Services Pursuit