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ABC News Daily

Why Bunnings wants to scan your face

Nov 25, 2024
Ange Lavoipierre, ABC's national technology reporter, dives into Bunnings' controversial use of facial recognition technology. While the hardware giant claims it enhances safety by identifying potential threats, it raises significant privacy concerns. Ange discusses the legal and ethical implications of monitoring customers without consent, highlighting a breach of Australians' privacy rights. The conversation also explores the broader landscape of surveillance technology in Australia, urging the necessity for stricter regulations to protect consumer trust.
14:00

Podcast summary created with Snipd AI

Quick takeaways

  • Bunnings' use of facial recognition technology without customer consent has raised significant concerns about privacy infringements and ethical practices.
  • The Privacy Commission's ruling against Bunnings emphasizes the urgent need for clear consent protocols in the use of surveillance technologies.

Deep dives

The Use of Facial Recognition Technology

Facial recognition technology was implemented in 63 Bunnings stores in Victoria and New South Wales from November 2018 to November 2021 without customer consent. This technology was claimed to enhance security by documenting the unique facial features of individuals entering the stores. Bunnings aimed to pinpoint repeat offenders and uphold safety by monitoring potentially dangerous behavior. Although the captured data was reportedly deleted almost instantly, concerns arose about privacy infringements since the very act of collecting the data without explicit consent raised significant legal and ethical questions.

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