We trust the aged care system to care for our loved ones as if they were family. That's why the stories of abuse and neglect uncovered during the Aged Care Royal Commission were so heartbreaking.
Four years on from its final report, one of the Commission's cornerstone reforms came into effect on Saturday: a new federal Aged Care Act.
It's meant to streamline legislation and processes, and includes a new Statement of Rights designed to put people at the centre of the aged care system.
So what are your rights in aged care? And do these changes bring us closer to a system we can trust to care for our parents ... and ourselves?
Life Matters - Separate stories podcast