Gain Grow Retain How to create smooth account transitions w/ Kristi Faltorusso
Aug 1, 2020
36:14
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
Today's segment:
- How to shift CSMs between accounts and maintain good relationships with our customers
- Changing the talk track to fit your customer segments and training your CSMs
- The age-old question in your career: Do you become a manager or an Individual contributor?
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach