202 - To ask for tips or not to ask for tips?

That is not the question. Of course it isn't. It's never that obvious with Heather Lahtinen.

Do you leave a spot on your invoices for clients to tip you? I don't.

And I'm going to tell you why in this week's episode of the Hair of the Dog podcast but – and this is a big but – it's never as simple as what’s “right or wrong.”

It's about the thoughts and emotions you're attaching to the idea of asking your clients for tips. Our mindset is such an important part of our business strategy and Heather invites us to explore our thoughts around why we make certain decisions, like asking for tips.

What to Listen For

6:12 Why we might feel threatened when a client is upset

10:44 The assumptions I make in deciding not to ask for tips

16:26 When it's OK for me to accept gifts from clients

20:04 The importance of aligning pricing with your customer experience

26:11 What we need to believe to be comfortable with our decisions

Comment on the 'Gram and let me know if you ask your clients for tips or if there are any decisions you've made that have left you feeling a little icky.

Connect with Heather
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