AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion
AI Today Podcast: When to do Automation Versus AI
Dec 11, 2023
The AI Today podcast explores when to use automation versus AI, including examples of automating repetitive tasks and the suitability of AI for complex tasks. It also discusses scenarios where automation falls short, such as image recognition and customer service. Additionally, the podcast highlights the strengths and weaknesses of both approaches and introduces the CPMAI methodology and certification.
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Quick takeaways
- Automation is ideal for repetitive tasks and processes that don't require exception handling or AI capabilities.
- AI is useful for tasks that cannot be easily coded or scaled with automation and excels in generating large volumes of text based on a few prompts.
Deep dives
Automation: Repetitive tasks and workflows
Automation is ideal for tasks that involve repetition, such as automating emails or reaching out to customers at regular intervals. Workflows that remain the same each time and don't require exception handling can also be automated. In addition, automating data entry into forms or different systems is a practical use case for automation. Processes that are repetitive and predictable, like approving bills or invoices below a certain amount, can also benefit from automation. Furthermore, customer service tasks with consistent answers, like providing store hours or contact information, can be automated without the need for AI capabilities.
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