987: Al Lucas Partner at Defined Hospitality

Al Lucas is a Partner at Defined Hospitality in Philadelphia, PA. Al began his career at Chart House where he began as a dishwasher, leaving the company 21 years later as the Vice President of the East Coast. He then moved on to be the Director of Operations at Stephen Starr's company. He worked for Cozy Cafe and Border House and eventually arrived as a Partner at Defined Hospitality. Al Lucas has played a significant role in the openings of several restaurants throughout his career.

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Favorite success quote/mantra:

• "Jet pilots to not use rearview mirrors."

In this episode with Al Lucas we will discuss:

• Discipline
• Hard work and doing the dirty work without complaint
• Opening 21 years with one restaurant company
• Losing or maintaining trust within your organization
• Team building and coaching
• Standardization
• HR
• Open book management
• Partners

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Contact:

Website: https://www.definedhospitality.com

Thanks for listening!

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Huge thanks to Al Lucas for joining me for another awesome episode. Until next time!

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