I recently re-watched parts of a DVD I helped produce a few years back for the ThedaCare Center for Healthcare Value -- Thinking Lean at ThedaCare DVD: Strategy Deployment, Alignment&Leadership.In the video, ThedaCare's CEO, Dr. Dean Gruner, is talking about their "True North" objectives. First and foremost in that list is safety. We can include patient safety and provider/employee safety in that discussion.
