Round Table China cover image

Round Table China

What can average consumers do to locate their next favorite restaurant?

Jan 15, 2024
Laiming, Niu Honglin & Xingyu discuss the reliability of rating platforms, the impact of media on restaurant ratings, and the importance of reading actual comments. They compare DMP with Yelp, explore the concept of substantive justice, and emphasize the importance of making practical choices.
27:54

Podcast summary created with Snipd AI

Quick takeaways

  • Consumers should look beyond star ratings and read actual comments to gain valuable insights into the quality of a restaurant.
  • Loyalty and word-of-mouth recommendations can help consumers discover hidden gems that may not have high ratings on rating platforms.

Deep dives

Misleading Practices on Restaurant Rating Platforms

Many restaurants engage in the practice of offering free desserts, drinks, or discounts in exchange for positive reviews on rating platforms. This creates a distortion in the ratings and misleads other consumers. Despite knowing the impact on ratings, many people willingly participate in this campaign. However, some consumers are becoming increasingly dissatisfied with highly-rated restaurants, as they feel these ratings are not genuine. They are now seeking out lower-rated restaurants that may offer better quality and value. This reliance on rating platforms has led to a crisis of trust and confidence in the accuracy of these platforms.

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