Stacked Against Us When Your Landlord is an App
5 snips
Oct 14, 2025 The podcast dives into how tech-driven landlords have turned housing into a frustrating experience for tenants. Guests share personal horror stories of broken appliances and unresponsive app support. It examines the promises made by property management tech versus the grim realities renters face. The discussion highlights the disturbing trend of treating maintenance workers as gig workers, leading to inconsistent repairs. Finally, experts dissect the corporate mindset that prioritizes scale over tenant care, exacerbating existing housing issues.
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Move-In Nightmare With No Human Contact
- Jasmine Murphy and Curtis West moved into a Darwin Homes property and found major systems missing or broken on move-in day.
- They spent months chasing contractors and managers through an unresponsive app-based system while living in unsafe conditions.
Tenants Organize After Repeated Failures
- Tenants reported months-long maintenance delays, mold, flooded homes, and denied insurance claims in Facebook and Reddit threads.
- A 700-member Facebook group formed to share complaints and organize legal action against Darwin Homes.
Veteran Left Without Maintenance Contact
- Charles Wilson, a veteran in Little Rock, moved into an SFR3 home and faced unaddressed heat, roof leaks, and inaccessible maintenance contacts.
- City officials repeatedly could not reach SFR3, leaving occupants and neighbors without emergency accountability.
