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How Flo Mitigates AI Hallucinations for 75 Million Active Users | Roman Bugaev (CTO)

Feb 24, 2025

Roman Bugaev, CTO at Flo, leads one of the largest women's health apps, transforming health management for over 75 million users. He discusses how AI enhances accuracy in cycle tracking and the importance of privacy-first approaches in digital health. The conversation delves into the challenges of AI hallucinations and biases in healthcare, emphasizing the need for human oversight. Bugaev also highlights the role of generative AI in crafting reliable medical content and proactive AI chatbots to support user health journeys. Engage and learn more about AI's impact on women's health!

45:35

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Roman Bugaev

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Quick takeaways

Flo utilizes AI to provide personalized health insights and improve engagement for its 75 million active users, enhancing reproductive health tracking.

Privacy and data safety are prioritized in Flo's AI-driven approach, employing encryption and anonymous modes to protect user information and trust.

Deep dives

The Role of AI in Enhancing Women's Health

AI is becoming a crucial tool in addressing healthcare disparities, especially in women's health, where traditional resources have often been lacking. One standout example is the Flow app, which utilizes AI to personalize health insights for its users, improving tracking of reproductive health and related symptoms. The app's design includes features like cycle prediction and symptom checkers, which leverage machine learning models trained on extensive user data to provide accurate, individualized information. This approach not only helps users engage with their health more effectively but also empowers them to make informed decisions about their bodies.

Intro

3min

Empowering Women's Health Through Innovative Technology

2min

The AI-Driven Health Tracking Revolution

27min

Addressing Bias and ROI in LLMs

9min

Enhancing Proactive Engagement with AI Chatbots

2min

Narrowing Focus for AI Success in Healthcare

2min

Ensuring AI Safety and Compliance in High-Stakes Industries

2min

Roman Bugaev is the CTO at Flo, one of the world’s largest health and fitness apps, with over 75 million monthly active users. Flo is revolutionizing women’s health by leveraging AI to personalize insights, improve engagement, and ensure medical safety at scale.

In this conversation, we dive deep into how AI is transforming digital health, from predictive cycle tracking to AI-powered chatbots that support users in their health journeys.

In this episode, we discuss:

How Flo’s AI-powered cycle prediction model improves accuracy and user engagement,
Role of generative AI in scaling high-quality medical content,
Challenges of AI in healthcare,
Why privacy-first AI and post-quantum encryption are critical in digital health,
And much more!

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Brought to you by Autoblocks (https://www.autoblocks.ai/) — helping teams build safe, reliable, and compliant LLM-based products.

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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery explores how AI is reshaping industries in real-time. This season, we're diving deep into one of the most impactful and high-stakes applications of AI: healthcare.

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