Keys To The Shop : Equipping Coffee Shop Leaders 291 : What to do if Your Baristas Won't Listen to You
Have you ever thrown your hands up in frustration and said something like, "Why won't my staff listen to me?!" I get this type of question a lot from people attending my lectures at Coffee Fest. Managers and owners alike have this moment often. I know I have. We desire nothing more than generating buy-in and to be at peace knowing that our employees are not only listening but will faithfully carry out what has been communicated. Unfortunately this just is not the case and today we will be exploring what some possible causes and suggesting some fixes to help you finally be able to trust your staff, and yourself.
We will cover:
- Your approach to communication
- Expectations and engagement
- Approach to Leadership and communication
- Feedback and honesty
- A culture of ignoring the boss
- Your focus and energy
- Hiring the wrong people
- Systems of support
Episodes to listen to next:
248 : The 5 Elements of Resourcing your Team
244 : Top 10 Ways to Lose Employees
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