Four Seasons Alejandro Reynal Talks Travel Outlook

Alejandro Reynal, President and CEO of Four Seasons Hotels and Resorts, delves into the evolving travel landscape and luxury hospitality's resilience. He highlights shifting consumer behaviors, particularly among Chinese travelers seeking international experiences post-pandemic. Reynal discusses the allure of ultra-luxury offerings, including exclusive jet services and curated itineraries. He underscores the significance of engaged staff for exceptional service and navigates the competitive dynamics within the luxury sector, emphasizing brand consistency for guest satisfaction.