Scaling down a business is less fun than scaling up. The issues might be similar, but the process is different.

In this week's episode, host Eric Bandholz addresses the recent experience of Beardbrand, his company, changing 3PLs — third-party logistics providers. 

He describes the need to reduce warehouse and fulfillment costs, having lost a large wholesale customer. He explains why he chose an initial provider, only to encounter higher-than-quoted rates and poor service. He switched again, this time returning to Texas near his manufacturer and his own home base.

As always, Eric transparently shares his lessons — good and bad decisions — in the hopes of helping others.

For an edited and condensed transcript with embedded audio, see: https://www.practicalecommerce.com/lessons-from-changing-3pls

For all condensed transcripts with audio, see: https://www.practicalecommerce.com/tag/podcasts

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The mission of Practical Ecommerce is to help online merchants improve their businesses. We do this with expert articles, podcasts, and webinars. We are an independent publishing company founded in 2005 and unaffiliated with any ecommerce platform or provider. https://www.practicalecommerce.com