The ConTechCrew Digital Twin Software for Facility Managers to Fix BIM Handover & Predict Failures — Jacob D’Albora
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Aug 5, 2025 
In this episode, Jacob D’Albora, Director of Digital Building Operations at VIATechnik and chair of the National Institute of Building Sciences’ Digital Twin Integration Committee, shares his insights on digital twins. He highlights how Voyager helps facility managers bridge the construction-operations gap and emphasizes the need for clean data handover from design to operations. The conversation dives into the importance of interoperability, cultural shifts within organizations, and how AI can transform maintenance from reactive to proactive, enhancing overall building performance.
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Understanding Facility Manager Needs
- Jacob D'Albora personally sat with facility managers to understand their workflow deeply.
- He witnessed a healthcare system train staff on Revit who never used it again, showing BIM tools don't fit FM needs.
Single Source of Truth Is Unrealistic
- Single source of truth in facility management data is unrealistic and unachievable.
- Interoperability and identifying authoritative data sources provide practical centralized access instead.
Promote Tool Interoperability
- Stop trying to create one winning tool for all; focus on interoperability and collaboration.
- Data consumers like Voyager amplify value by driving more usage and improved data creation.